Hello, Thank you for your message. We’re glad to hear that your order was finally delivered. We also note the issue with the delivery address. Please make sure to double-check the address details (city, country, postal code) when placing future orders to avoid any delays or misrouting. We appreciate your understanding and remain at your disposal for any further assistance. Best regards, Customer Service Team
Hello, Thank you for your feedback. We fully understand your disappointment regarding the delivery time. As stated in our Shipping and Delivery section, our parts are usually delivered within 5 to 10 working days. For other items that are not always in stock, we place orders directly with the manufacturer. This can sometimes extend the delivery time, but we closely monitor each order and keep you informed of its progress. Thank you for your patience and understanding. Kind regards, Your Customer Service Team
Hello, We sincerely apologize for any inconvenience caused. Your issue has been forwarded to our order management team, who will get back to you as soon as possible. Best regards, Customer Service Team
Hello, We sincerely apologize for any inconvenience caused. Your issue has been forwarded to our order management team, who will get back to you as soon as possible. Best regards, Customer Service Team
Hello, We understand your dissatisfaction with the delivery time. These parts are generally delivered within 4 to 9 working days, as indicated in our Shipping and Delivery section. Please note that we do not stock all catalogue items, some items are ordered directly from the manufacturer, which may result in additional delays beyond our control. We will do our best to keep you informed, but it is difficult to give an exact delivery time in real time. Thank you for your understanding. Yours sincerely, Your Customer Service
Hello, I can confirm that these two items were refunded on 15/05/2025. Yours faithfully Your Customer Service
Hello, The legal withdrawal period of 14 days after receiving your order has unfortunately expired. For any questions or requests, please contact our Customer Service directly via your personal account or the Contact section of our website. We remain at your disposal to assist you as best as possible. Best regards, Your Customer Service Team
Hello, We understand your dissatisfaction with the delivery time and apologize for it. Some parts, not stocked by us, are ordered directly from the manufacturer. However, the manufacturer is currently experiencing internal difficulties, resulting in delays beyond our control. We are closely monitoring your order and will keep you informed of any developments. We thank you for your understanding. Sincerely Your Customer Service
